Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should take a look at? We'd like to hear from you. This page covers how to reach Non Gamstop Casinos, what we can realistically help with, and where to go for issues that sit outside our remit.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days, though it can take a little longer during busier periods.
When you write in, it helps to include the name of the casino you're asking about, the date you last checked its site, and a brief description of what you've noticed. That way we can look into it properly rather than going back and forth over email.
What we can help with
- Corrections or updates to information in our reviews of casinos not on GAMSTOP
- Questions about how we assess and rank operators such as Betmica, Kikibet or Betninja
- Suggestions for brands or bonus offers we haven't covered yet
- General feedback on the site, its layout, or how easy it is to find what you need
- Reports of broken links, outdated offer terms, or inaccurate details
What we can't help with
We're an independent review and comparison site, not a casino operator, a payment provider, or a regulator. That means we're not able to:
- Process withdrawals, deposits or account queries — these have to go through the casino itself
- Access, close or reinstate anyone's casino account
- Offer legal or financial advice
- Intervene in a dispute between a player and an operator, though we're happy to hear about the experience if it affects how we rate a brand
If your enquiry relates to a specific account, deposit, bonus or withdrawal, the fastest route is always the casino's own customer support team, as they hold the account details we don't have access to.
If you're thinking about self-exclusion
If you're reaching out because you're concerned about your gambling habits, or you want to know more about self-exclusion options, please visit our Responsible Gambling page first. It covers the support services available and how self-exclusion tools work, including outside of GAMSTOP. We take these messages seriously, and while we can point you toward the right resources, we're not a support service ourselves.
Before you write in
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Our Non GamStop Casinos 2026 - Best Online Casinos UK page explains how we compare and rank brands, plus what GAMSTOP is and how it differs from the operators we cover
- Our About Us page sets out who we are and why the site exists
- Our Terms and Conditions page covers the legal basis on which the site operates
A note on what this site is
Non Gamstop Casinos is a comparison and review resource for adults aged 18 and over who are researching casinos not on GAMSTOP. We don't operate any of the casinos featured on the site, and we don't handle payments, bonuses or account matters directly. Our contact channel is here for feedback, corrections and general questions about the content we publish — not for account support, which the operators themselves are best placed to provide.